MH GLOBAL. All logos,
trademarks and brands are property of their respective owner. All transactions
on the site will be managed by MH GLOBAL Sdn Bhd, with Registered Number:
651248-U. MH GLOBAL's registered office address is: No. 91, Jalan Bangsar, 59200
Kuala Lumpur, Malaysia.
If you wish to ask us anything about
these terms and conditions, or if you have any comments or complaints on or
about our website, please email us at utpmerchandise@mhglobal.com.
This agreement applies as between you,
the User of this website and MH GLOBAL (the owners and Operators of this
website). Your agreement to comply with and be bound by these terms and
conditions is deemed to occur upon your first use of the Website. If you do not
agree to be bound by these terms and conditions, you should stop using the
Website immediately.
1. Definitions and
Interpretations
In this Agreement the following terms
shall have the following meanings:
1.1. "MH GLOBAL"
or "Website" means the mhglobal.com website which you are
currently using.
1.2. “MH GLOBAL” refers to MH
GLOBAL Sdn Bhd and its affiliates. Any use of the terms "we",
"our", "us", should also indicate a reference to MH
GLOBAL and its affiliates 1.3. “MH GLOBAL” refers to MH GLOBAL Sdn
Bhd of No. 91, Jalan Bangsar, 59200 Kuala Lumpur, Malaysia who operate and run
the website on behalf of MH GLOBAL and process payments for the goods which are
sold.
1.4. “Content” means any text,
graphics, images, audio, video, software, data compilations and any other form
of information capable of being stored in a computer that appears on or forms
part of this Website.
1.5. “Service” means
collectively any online facilities, tools, services or information that MH
GLOBAL makes available through the Web Site either now or in the future.
1.6. “System” means any online
communications infrastructure that MH GLOBAL makes available through the
Website either now or in the future. This includes, but is not limited to,
shopping carts, message boards, live chat facilities and email links.
1.7. “User” or “Users” means
any third party that accesses the Website and is not employed by MH GLOBAL or
its affiliates and acting in the course of their employment.
1.8. "Account" means
collectively the personal information, Payment Information and credentials used
by Users to access the Website
1.9. “Carrier” means any third
party responsible for transporting purchased Goods from our Premises to
customers.
1.10. “Goods” means any
products that MH GLOBAL advertises and / or makes available for sale through
this Website.
1.11. “Payment
Information” means any details required for the purchase of Goods from
this Website. This includes, but is not limited to, credit / debit card
numbers, bank account numbers and sort codes.
1.12. “Purchaser” means any
person or business that buys Goods from MH GLOBAL from this Website.
1.13. “Purchase
Information” means collectively any orders, invoices, dispatch notes,
receipts or similar that may be in hard copy or electronic form.
2. Ownership of
Rights, Intellectual Property and Third Party IP
2.1. All Content included on the
Website, unless uploaded by Users or supplied directly by MH GLOBAL, including,
but not limited to, text, graphics, logos, icons, images, sound clips, video
clips, data compilations, page layout, underlying code and software is the
property of MH GLOBAL, our affiliates or other relevant third parties. By
continuing to use the Website you acknowledge that such material is protected
by applicable Malaysia and International Intellectual Property (IP) and other
relevant laws.
2.2. All copyright, trademarks and other
intellectual property rights in this website are owned by MH GLOBAL and its
affiliates, or have been contracted to MH GLOBAL by the owner(s) of those
rights for use on this website.
2.3. Unless otherwise expressly
indicated, all Intellectual Property rights including, but not limited to,
Copyright and Trademarks, in product images and descriptions belong to the
manufacturers or distributors of such products as may be applicable.
2.4. Subject to sub-clause 2.5. you may
not reproduce, copy, distribute, store or in any other fashion re-use material
from the Web Site unless otherwise indicated on the Website or unless given
express written permission to do so by MH GLOBAL.
2.5. Material from the Website may be
re-used without written permission where any of the exceptions detailed in
Chapter III of the Copyright Designs and Patents Act 1988 apply.
3. Links to Other
Websites
3.1. This Website may contain links to
other sites. Unless expressly stated, these sites are not under the control of
MH GLOBAL or that of our affiliates. We assume no responsibility for the
content of such websites and disclaim liability for any and all forms of loss
or damage arising out of the use of them. The inclusion of a link to another
site on this Website does not imply any endorsement of the sites themselves or
of those in control of them.
4. Links to This
Website
4.1. Those wishing to place a link to
this Website on other sites may do so only to the home page of the site
(mhglobal.com) without prior permission. Deep linking (i.e. links to specific
pages within the site) requires the express permission of MH GLOBAL. To find
out more, please contact us by email at utpmerchandise@mhglobal.com.
5. Registration and
Accounts
5.1. In order to purchase Goods on this
Website and to use the enquiry facilities Users are required to create an
Account which will contain certain personal details. By continuing to use this
Website, you represent and warrant that:
5.1.1.
all information you submit is accurate and truthful;
5.1.2.
if you are buying on behalf of your employers, you have the authority to submit
Payment Information where any such authority is required; and
5.1.3
you will keep this information accurate and up-to-date.
Your creation of an Account is further
affirmation of your representation and warranty.
5.2. It is recommended that you do not
share your Account details, particularly your username and password. MH GLOBAL
accepts no liability for any losses or damages incurred as a result of your
Account details being shared by you. If you use a shared computer, it is
recommended that you do not save your Account details in your internet browser.
5.3. If you have reason to believe that
your Account details have been obtained by another without consent, you
should contact MHGLOBAL immediately
to suspend your Account and cancel any unauthorised purchases that may be
pending. Please be aware that purchases can only be cancelled up until the
point when they are dispatched. In the event that an unauthorised purchase is
dispatched prior to your notifying us of the unauthorised nature of the
purchase, MH GLOBAL accepts no liability or responsibility and you should make
contact with the Carrier detailed in the Purchase Information.
5.4. Users must have a valid email
address in order to register on the site, and this will be used as your Account
username.
6. Goods, Pricing and
Availability
6.1. Whilst every effort has been made
to ensure that all graphical representations and descriptions of Goods
available from the Website correspond to the actual Goods, MH GLOBAL is not
responsible for any variations from these descriptions. This does not exclude
our liability for mistakes due to negligence on our part and refers only to
variations of the correct Goods, not different Goods altogether. Please refer
to Clause 10.1 for incorrect Goods.
6.2. Where appropriate, you may be
required to select the required size, colour, and number of the Goods that you
are purchasing.
6.3. MH GLOBAL does not represent or
warrant that such Goods will be available. Stock indications are provided on
the Website, however these may not take into account sales that have taken
place during your visit to the website by other Users.
6.4. All pricing information on the
Website is correct at the time of publication. MH GLOBAL reserves the right to
change prices and alter or remove any special offers from time to time and as
necessary. Please note that whilst your quotation will be provided in your
selected local currency, the amount charged in your bank will be in MYR,
converted based on the MH Global exchange rate.
6.5. In the event that prices are
changed during the period between an order being placed for Goods and MH GLOBAL
processing that order and taking payment, you will be contacted prior to your
order being processed with details of the new price.
6.6. All prices on the Website are shown
exclusive of Sales / Value Added Tax.
6.7. Sales Tax will be automatically
applied to the Sale.
7. Payment
7.1. Payment can be made by credit card
or by providing a purchase order number.
7.2. When paying by credit card, the
User must enter all required fields as shown on the checkout page. The credit
card details will be securely submitted to our payment service provider to
complete the transaction. If the payment is taken successfully, you will be
taken to an order confirmation page. If the payment fails, you will be returned
to the checkout page and be asked to re-enter your details. Should you continue
to encounter issues, please speak to our customer services team who will be
able to guide you through the checkout process?
7.3. The Website will accept the
following local online bank in transfer, credit cards; Visa, MasterCard, and
Visa Debit. If you would like to have an additional card payment type added to
The Website, please email the customer services team to see whether this is
possible.
7.2. Any and all invoices are due for
payment on the date shown on the invoice, unless alternative arrangements have
been agreed between the Purchaser and MH GLOBAL. Standard terms for the payment
of an Invoice are 30 days.
7.3 The Website team reserve the right
to put new orders on hold if a customer has an outstanding Invoice from MH
GLOBAL which has not yet been paid.
8. Processing Your
Order
8.1. Once you have submitted your order,
we will send an email notification to you as confirmation that your order has
been received. Should you not receive this email confirmation, please contact
our customer services team who will be able to investigate what has happened
and give an update to your order.
8.2. Our Operations Team will review your
order to ensure that the order is accurate and correct. Our team will ensure
the products are still available, that the prices are correct, that delivery
has been calculated, correctly, that credit card payments have gone through or
that a valid purchase order number has been provided. If there are any issues
with the order our team will contact you within 24 hours (working days) to
discuss this and will work to resolve the problem as quickly as possible. Once
any issues have been resolved, the order will then be accepted and passed on to
our Warehouse for fulfilment and despatch.
8.3. You are able to correct errors on
your order up to the point at which you click on the button to place your order
on the final page of the checkout process. However, if you realise you have
made a mistake after the final submission of your order, please contact us our
customer services team and one of our advisors will be able to help make any
required changes.
8.4. The User acknowledges that any
changes made to an order after submission may incur additional charges. For
example, if additional items are added, the cost of delivery may change along
with the expected delivery timescales for your order. Our customer service
representative will make you aware of this at the time of discussing the
changes. MH GLOBAL reserves the right to put an order on hold until all changes
have been made and any additional payments are made. MH GLOBAL also reserves
the right to charge for administration costs incurred as a result of changes being
made to a submitted order.
8.5. Our customer service team will
endeavour to keep you updated through all the stages of processing your order,
and should there be a delay for any reason, our team will contact you to let
you know what has happened.
8.6. Depending on the size of your
order, your goods may be shipped in individually labelled boxes, or
alternatively for larger orders, good may come palletised. Our Warehouse will
use their many years of experience to determine the best way to ship the goods.
If the size of the delivery is a concern, or you would prefer to have goods
shipped in a particular way, it is your responsibility to contact us before the
goods are despatched to let us know how you would like the items to be shipped.
If there is any deviation from our normal shipping procedures that result in an
additional cost, then you will be liable for an additional payment to cover the
packing and delivery of your items.
8.7. MH GLOBAL will make every endeavour
to despatch your goods as soon as possible, and will work to get all orders
despatched within 24 hours (working days) of being received. Larger orders or
those which come in at the end of a business day make take slightly longer to
process.
8.8. Whilst our website is available to
a global audience, users should be aware that MH GLOBAL is a Malaysia based
company, and operating hours are between 08:45 and 17:45 +8GMT, Monday through
to Friday. Orders and queries received outside of these hours will be responded
to on the next working day.
9. Delivery
9.1. Delivery will be charged at the
point of order if applicable. Charges are calculated based on the number of
products you order and the weight and size of each of these. Our system will
give you an estimate of the delivery charge and we will take payment for this
at the point of order. Most delivery charges are accurate, but in a small
number of scenarios such as when a User is ordering a large quantity of items,
the price of delivery will need to be reviewed and an additional payment may be
required.
9.2. Our customer services team will
review the delivery charge when the order is received and will contact you
should any further payment be required. MH GLOBAL reserves the right to put
orders on hold until delivery charges are paid in full.
9.3. All orders are delivered by one of
our preferred delivery partners, all of whom are well known professional
courier companies.
9.4. MH GLOBAL will notify you by way of
email when your goods are ready to be dispatched, and we will also provide you
with an anticipated delivery date. Where appropriate, you will be provided with
a tracking reference for your order with instructions on where to go to track
the delivery.
9.5. If on the delivery date you are not
present to take receipt of your goods, it will be your responsibility to
contact the courier to arrange an alternative delivery time. Once the goods
have been despatched and the tracking details provided, MH GLOBAL will have
completed their obligations for organising the delivery of the goods. If you
need help in contacting the courier, please contact our customer services team.
9.6. If MH GLOBAL receives no
communication from you, within 7 days of delivery, regarding any problems with
the Goods, you are deemed to have received the Goods in full working order and
with no problems.
10.
Right of Cancellation and Returns Policy
MH GLOBAL aims to always provide high
quality Goods that are fault free and undamaged. On occasion, however, goods
may need to be returned. Returns are governed by these Terms and Conditions.
10.1. If the Purchaser receives Goods
which do not match those ordered, unless accompanied by an explanatory note
detailing the changes, stating reasons for the changes and setting out your
options, the Purchaser should contact us within 10 working days to arrange
collection and return. MH GLOBAL is not responsible for paying shipment costs.
The Purchaser will be given the option to have the Goods replaced with those
ordered (if available) or to be refunded through the payment method used when
the Goods were purchased. Refunds and replacements will be issued upon our
receipt of the returned Goods.
10.2. If any Goods purchased have faults
when they are delivered, the Purchaser should contact MH GLOBAL within 30
working days to arrange collection and return. MH GLOBAL is not responsible for
paying shipment costs. Goods must be returned in their original condition with
all packaging and documentation. Upon receipt of the returned Goods, the price
of the Goods, as paid, will be refunded through the payment method used when
the Goods were purchased.
10.3. If any Goods develop faults within
their warranty period, the Purchaser is entitled to a repair or replacement
under the terms of that warranty.
10.4. If Goods are damaged in transit
and the damage is apparent on delivery, the Purchaser should sign the delivery
note to the effect that the goods have been damaged. In any event, such damage
should be reported to MH GLOBAL within 10 working days and arrange collection
and return. MH GLOBAL is not responsible for paying shipment costs for using
other transportation services (for purchase outside Klang Valley or under
minimum quantity or East Malaysia). Upon receipt of the returned Goods, the
price of the Goods, as paid, will be refunded through the payment method used
when the Goods were purchased.
10.5. If the Goods have been dispatched
or have reached you, but the Purchaser decides that they are no longer
required, the Goods can be returned to MH GLOBAL within 10 days of receipt.
Goods can only be returned for this reason if their packaging remains unopened
and the Goods can be re-sold, as new, without any additional work on the part
of MH GLOBAL. The Purchaser is responsible for paying shipment costs if Goods
are returned for this reason. Goods should be returned within 7 days of your
cancellation notice, and where possible, in its original packaging.
10.6. If the Purchaser wishes to return
Goods to MH GLOBAL for any of the above reasons, the Purchase should contact us
using utpmerchandise@mhglobal.com to
make the appropriate arrangements.
10.7. MH GLOBAL reserves the right to
exercise discretion with respect to any returns under these Terms and
Conditions. Factors which may be taken into account in the exercise of this
discretion include, but are not limited to:
10.7.1.
Any use or enjoyment that you may have already had out of the Goods;
10.7.2. Any characteristics of the Goods
which may cause them to deteriorate or expire rapidly;
10.7.3. The fact that the Goods consist
of audio or video recordings or computer software and that the packaging has
been opened;
10.7.4. Any discounts that may have
formed part of the purchase price of the Goods to reflect any lack of quality
made known to the Customer at the time of purchase.
Such discretion to be exercised only
within the confines of the law.
10.8. It is suggested that all returns
are sent via recorded delivery to ensure that the goods arrive at our
warehouse. You will be responsible for the items should they get lost en-route.
Appropriate packaging materials should be used to ensure that there is no
damage to the goods during transit, as you will also be liable for the cost of
any damage during transportation.